This policy describes how we protect your privacy as a user of this website; not as a patient. If you are a patient of FV HOSPITAL, you have other rights with respect to data within a designated record set. For a more complete description of a patient’s privacy rights, click here. Please note, our Privacy Policy does not apply to websites or text services operated by third parties.

Web Site Privacy Statement

We do not sell, rent, trade or pass on any personal information received through your use of the website without your prior consent.

The website has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system, and/or using a secured messaging service when we send you personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed under the website herein. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

Use of Data Received in Pre-Registration or Referral Forms

Should you submit information on a pre-registration form using the website, the data (“Data”) therein may become part of a designated record set that we create for you. However, such Data will not be reviewed by a healthcare provider and will not be deemed part of our designated record set unless and until you are registered in person at FV HOSPITAL. Should you fail to be registered in person at the FV HOSPITAL on the date designated, we will keep the Data for up to thirty (30) days and thereafter delete it from our files.

Site Visitor Data.

FV HOSPITAL routinely gathers data on activity at this website, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve the service for you, including it site content and overall usage. The information is not shared with other organizations for their independent use. You should be aware that any information you post in the public areas of the website may be seen, collected and used by others, and may result in unsolicited messages from other users or parties. Alas, we can not control this; you post at your own risk.

Collecting and Using Personal Information

Except as disclosed in this policy, we do not collect any identifiable information about visitors to this site.

1. Web Logs. We maintain standard web logs that record data about all visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you logged on to this website to use its secured features, our web logs will also contain an individual identifier and show the services you have accessed.

All web logs are stored securely, and may only be accessed by FV HOSPITAL employees or designees on a need-to-know basis for a specific purpose. FV HOSPITAL uses web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.

2. Internet Cookies. We may place Internet "cookies" on the computer hard drives of visitors to this website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for you. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, "session" cookies and "persistent" cookies.

A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your status as you navigate through our features, and to track your "click path" through our web pages.

Persistent cookies remain on your hard drive after you have exited from our site, and we use them for several reasons. For instance, when you give us permission to "remember" a feature about you when asked by the web site, such as your location, we place a persistent cookie on your hard drive so that the next time you visit us, we will not have to ask you that information again. If you have given us permission to e-mail you with information about FV HOSPITAL health care services, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a "web beacon" (see below). Persistent cookies will not contain any personal information about you such as a FV HOSPITAL Health/Medical Record number.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser's help file for detailed instructions and browser updates available from the browser licensor. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Netscape and Internet Explorer are two common browsers.

3. Web Beacons. We may also occasionally use "web beacons" (also known as "clear gifs," "web bugs, " "1-pixel gifs," etc.) that allow us to collect non-personal information about your response to our e-mail communications, and for other purposes. Web beacons are tiny images, placed on a Web page or e-mail, that can tell us if you have gone to a particular area on our website. For example, if you have given us permission to send you e-mails, we may send you an e-mail urging you to use a certain feature of this website. If you do respond to that e-mail and use that feature, the web beacon will tell us that our e-mail communication with you has been successful. We do not collect any personal health information with a web beacon, and do not link web beacons with any other personal health information you have given us.

Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

4. E-Mails. We may use a third-party vendor to help us manage some of our e-mail communications with you. While we may supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you have clicked on that link, and have visited our website. FV HOSPITAL never shares any information, other than your e-mail address, with our third-party e-mail vendor, which does not share these e-mail addresses with anyone else.

Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by sending us an e-mail to that effect.

5. Evaluation and Research. We may periodically ask users to complete surveys asking about their experiences with features of the website. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request in such surveys that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping FV HOSPITAL to improve information and services offered through this website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future research and evaluation.

6. Messages and Transactions. Comments or questions sent to us using e-mail or secure messaging forms will be shared with FV HOSPITAL staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, they will not become part of your medical record or a designated record set unless and until you are seen and examined in person by a FV HOSPITAL healthcare professional.

When you use a service on the secure section of this website to interact directly with FV HOSPITAL or any of its health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.

7. Credit Card Transactions. If you provide us with your credit card number for payments, we will treat your credit card number in a secure manner. But your credit card number should never be entered into an unsecured website page. Not all pages on this website are intended to be secure. Only provide a credit card number in a box that we specifically designate for this purpose.

8. Data Integrity and Correction. Requests to view and correct personal information on this website that is documented in your medical record may be submitted using the contact information provided at the end of this statement.

9. Children. We do not knowingly allow or solicit anyone under the age of 18 to participate in any activity at this site, and we do not knowingly allow FV HOSPITAL patients under the age of 18 to create accounts that allow access to the secured features of this site.)

10. Disclosures. We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor.

We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this website and to take precautions against liability.

11. Opt Out. If a user makes a request to receive information in an ongoing manner through this website by providing their e-mail address (for example, requesting to receive one of our publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about a FV HOSPITAL service through e-mail, you may make a request to discontinue receiving similar messages in the future.

Contacting Us. If you have any questions about this privacy statement, the practices of the FV HOSPITAL website, or your dealings with FV HOSPITAL, you may contact us at:

FV HOSPITAL
Attn: Head of Legal Affairs
6 Nguyen Luong Bang Street, Saigon South, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam

Telephone: (84) (8) 411 3333
Fax: (84) (8) 411 3334
E-Mail: legal@fvhospital.com

General. This Privacy Policy forms a part of the terms and conditions of the fvhospital.com website access and use, and such terms and conditions apply equally to this privacy policy.

Last Revised 19 April 2010
© Far East Medical Vietnam Limited 2010