Welcome to FVHOSPITAL

It is a fact that a pleasant environment and a happy frame of mind contribute towards a patient’s speedy recovery. Everyone associated with FV Hospital shares this belief and, as such, will do whatever possible to make your stay as pleasant and as comfortable as possible. It goes without saying that medical and nursing care must be excellent, but modern hospitals must also provide excellent non-medical care, too.

The customer services needed, provided and expected in a modern hospital are not unlike those provided in a 5-star hotel. The Customer Service Manager supervises all administrative information flow (phone operators, information booth, information literature, front desk, translation services and admission officer), signage and interior decoration, organisation of waiting and public areas, VIP lounge, guest relations, transportation and all in-patient, out-patient hotel services detailed below.

At FVH, we believe in being open and forthright in information sharing. Patients and the public may enquire about any aspect of procedures, treatments and facilities we provide in several ways; by calling General Enquiries (84-8) 5411 33 33; by visiting or calling ((84-8) 5411 34 70) the Information Office situated in the Main Lobby; through the many free brochures - displayed in the Main Lobby - which detail (in Vietnamese, French and English) the services provided by every department, pricing & packages, membership programmes and general information; or, by accessing the various pages of our website.

Patients are encouraged to participate in their healthcare procedure by asking questions of the attending physician and nursing staff. The attending physician will explain, in clear terms, all aspects of their care and condition and all proposed tests, procedures and medication (and the cost consequences where applicable) before any such action is undertaken.

Our Guest Relations Manager is always available to you, should you have any complaints or suggestions to make. At FVH, we take any and all complaints and suggestions very seriously and act upon them in a prompt and positive manner.

We encourage such dialogue as it is in keeping with our stated goal of continuously striving to provide premier medical and non-medical services to our patients. Please contact our Guest Relations Manager direct on such issues: (84-8) 5411 34 56.

A patient’s privacy, personal dignity and liberty are strictly enforced throughout their stay or consultation. All such information is treated as confidential and will only be shared on a need to know basis with the relevant hospital personnel.

Being an international hospital, we understand that for some of our patients, communication with their physician can be challenging. Most of our nurses speak Vietnamese and, either, French or English. We also have internal translators in Japanese, Korean, Thai, Khmer, Mandarin and Cantonese. If you find difficulty in communicating your needs, or if you require a translator to speak with your doctor in more detail, please allow your head nurse to arrange it for you. There may be an additional charge for an external translator, if one is not available on site.

For more information about our translation services click here.

Shuttle Bus

FV Hospital provides a complimentary air-conditioned shuttle bus service to transport patients and their visitors to and from the hospital. The regular service runs between the Sales & Information Office, at Le Thanh Ton, in District 1 and will drive you right to the hospital reception front door. The service operates Monday to Saturday.

Hotel services

In the Lobby: The waiting areas enjoy a pleasant, muted ambience, understated lighting and tasteful décor, with comfortable seating for patients and their guests.

Many hotel services are easily accessed in the out-patient areas. In, or adjacent to the Lobby area, there is: the Coffee Shop/cafeteria, an internet café, Wi-Fi connection, plush sofas, daily newspapers, TV entertainment, Gift Shop and ATM machine.

Hospitalized patients can also utilize these facilities and, with their doctor’s knowledge, can lunch at the cafeteria.

VIP Lounge: this facility is one of the many benefits afforded to VIP patients. An exclusive room with tastefully understated décor and furnishings. There’s a well-stocked fridge for drinks, the VIP staff will provide tea/coffee, cookies and sandwiches, upon request. A private area is allocated for the convenience of VIP consultations, too, where possible.

For Hospitalized Patients
FV Hospital is committed to achieving total patient satisfaction through superior quality healthcare services, together with the comforts and conveniences of 5-star hotel services. Some of the comforts and services are obvious, others less so, all are worthy of mentioning.

There is a choice of room types: semi-private, private, VIP and suites, all provide clean, comfortable, airy, well-lighted accommodation. In-room dining is provided with three substantial meals per patient per day from a selection of tasty Vietnamese or western cuisine. Each room has a private en-suite bathroom, direct dial telephone, cable TV, individual air-conditioning controls with ADSL internet connections to each bed. In addition, each bed has a nurse-call button.

Guest Relations Officer

From the moment you are admitted to FV Hospital, your progress, your needs and your requests will be noted and acted upon by our Guest Relations Department. During your stay, a Guest Relations Officer will visit you – at least twice – to determine first-hand your status, your comfort and, if any, your concerns : in such instances, in consultation with the attending physician and nursing staff will determine the best course of action.

Your comments are welcome, too. Please direct your suggestions – or, any complaints which you might have - to the Guest Relations Officer.

Ward officer

To ensure that everything goes smoothly behind the scene, on time and in perfect working order, the Ward Officer co-ordinates all non-medical facilities within Fv Hospital. These tasks include Housekeeping (from linen supply to cleanliness of wards and public areas), Food & Beverage, Techical Services ( IT operations for FVH and patient needs, cable TV service, telephone service, air-conditioning supply and maintenance etc.)

Our aim is to provide the best quality medical and non-medical services possible, thus ensuring the best patient care; total patient satisfaction. This is an on-going commitment from all at FVH.