Going to hospital can be a rather daunting prospect for some. It needn’t be. In keeping with our goal of providing superior quality medical care, we also wish to make your stay with us as stress-free and comfortable as possible. Here are a few tips on what to expect and what to do to make your stay that much easier.
Pre-admission
To completely familiarize yourself with hospital procedures, prior to the day of your admission, we invite you to meet with the FVH Admission Officer who will explain all you need to know agree with you on a fixed date for your hospitalization, explain the financial issues and will give you a free copy of our detailed brochure “Your Stay at FVH – An Introductory Guide”. The brochure explains in simple language the different types of rooms (semi-private, private, VIP and Suite), what you should bring, what you shouldn’t bring (valuables), practical details of where to go and who to see. Everything you can think of.
At the Time of Your Admission
The admission process itself is quite simple. Upon arrival, go straight to the Main Reception Desk in the lobby to check-in. (please remember to bring your appointment card with you) From there you will be escorted to the Main Cashier to complete the deposit process. All the relevant details of your hospitalization will be on file (having been forwarded from the pre-admission meeting). An attendant will then accompany you to the ward and introduce you to your nurse. Your nurse will then take you to your assigned room and help you to settle in.
If you wish to change your room choice during your stay, please inform the Medical Secretary of the ward, who will look to your request. Rooms are subject to availability.
Some patients may require isolation in a single room for medical reasons, if so, this will incur an additional charge which will be explained to you at the time.
Important Dos and Don’ts
Now to the fiddly details: what to bring, what we supply, what not to bring. To make it easier to remember, here’s a list for you.
What we supply in the room:
- Nightshirt or pyjamas
- All bed linen and towels required during your stay
If you prefer, you may bring your own clean sleepwear.
What to bring with you at admission:
- Personal clothing
- Slippers, soap, shampoo, toothbrush, toothpaste, hairbrush etc.
- All your current medications and prescriptions to present to your assigned physician
- All x-rays, scans and other test results related to your condition (including those performed at other hospitals)
- A copy of your ID card or passport
- Medical insurance details
- Enough money to cover your deposit (please ask the Admission Officer for the correct amount)
What to Bring for Children:
- Pyjamas and clean, comfortable clothes
- A familiar toy or stuffed animal to comfort the child (noisy toys are not suitable)
- Books, drawing books, laptops, as distractions
- Milk or formula, if bottle feeding ( milk available at extra charge)
Leave Your Valuables at Home!
FV Hospital cannot take responsibility for any items not locked in the department safe, while you are hospitalized. Please leave your valuables at home, or give them to your family or friends to take care of. If you need to put something in the department safe, please alert your nurse upon admission, who will be happy to help you.
Cancellation of a Scheduled Admission
If you wish to delay or cancel your appointed hospitalization at FVH, we require that you notify us two working days prior to your scheduled admission. Cancellation notifications must be made directly to the Admission Officer, at (84-8) 5411 3528, between 8:30 – 17:30 hours, Monday through Friday.
(Please read section on Deposit under FINANCIAL INFORMATION for financial consequences of cancellations.)
|
