At the time of your admission to FV Hospital and, again at the time of your discharge, there are certain standard procedures which we kindly request you to follow.

Deposit

In order to cover your expenses, we require you to make a deposit before hospitalization. The Admission Officer will inform you of the amount on the day of you pre-admission meeting. This deposit must be submitted the day of admission.

During your hospitalization, if your account exceeds the initial deposit, you will be requested to pay the difference between the initial deposit and the current charges, as well as make a second deposit. If your charges exceed the amount deposited, please be informed that a member of the Finance Department will contact you to request another instalment.

For any information regarding the deposit, please contact before your hospitalisation the Admissions Officer, telephone (84-8) 5411 35 28 (or extension 1206), or during your hospitalisation, the Guest Relations Officer.

If an admission is cancelled less than two working days after the pre-admission consultation, the reservation deposit (including the anaesthesiology-consulting fee and the Operating Theatre reservation) is non-refundable.

Even in cases of proper cancellation, the anaesthesiology-consulting fee will not always be refundable (if the cancellation is done after the consultation with the anaesthesiologist, we have to charge this fee. If the cancellation is done before that consultation, then, of course, we will refund the whole deposit.)

Daily Room Charge

If your hospitalization is not part of a surgical package, daily room fees will apply. These fees include: 24-hour nursing care, 3 meals per day, in-room amenities (cable TV, nurse call system, en-suite bathroom, ADSL internet connection, etc) and a selection of standard consumables (needles, syringes, compresses etc).

Daily Doctors’ Fees

A daily doctor’s fee is charged to your bill for each day spent in hospital. This covers the cost of medical care provided by the doctors and their assistants. If you are hospitalized with one of our 1600 packages (surgical or obstetrical), this fee is included in the package price for the number of nights stated.

ICU Charges

Certain surgical packages include a stay in ICU. If you require a stay in the ICU that is not included in your surgery package, please be advised there will be an extra charge for this. Our Guest Relations Officer or the Ward Secretary can give you all information about these extra costs to your bill.

Other Charges for Medical, Paediatric, ICU, NICU Patients

All investigations, medications, intravenous infusions, blood transfusions, selected consumables and specialist consultations will be charged to your bill.

Isolation

If you should require isolation for medical reasons, such isolation will incur an additional charge, as it requires extra materials and staff (except where isolation is included as part of a package). Our Guest Relations Officer or the Ward Secretary can give you all information about these extra costs to your bill.

Other Charges Not Included in Maternity or Surgical Packages

• Daily room charge and daily doctor’s fees for additional nights and charges for intensive care beyond the number of nights specified in the package, and, charges for upgrade to single, VIP room or Suite.
• Additional investigations (i.e. biology, radiology, anatomo-pathology) and additional treatments (such as, non-prophylactic antibiotics) or medical procedures not specified in package
• Implants and prostheses, unless otherwise specified
• Charges for blood transfusions, cross matching platelets and additional or incidental procedures
• Physician care not related to the procedure specified in the package (specialist consultations
• Additional medical services relating to newborns: investigations, medical procedures, medications etc.
• Medications and consumables, which are not defined in the package description, or to taken home after discharge
• Dressings, treatments and investigations prescribed after discharge, including those prescribed during the complimentary post-operative consultation.

Your Bill

If you have any queries about your bill, or would like an itemized list of your charges, you can contact our Guest Relations Officer, the Ward Secretary in your ward or the Main Cashier on the Ground Floor; they will be happy to help you during working hours (Monday – Friday 7:00-19:00 hours / Saturday 7:00-15:00 hours). During off hours, please go to the Accident & Emergency Department Cashier.