Welcome to FVHOSPITAL

The health and safety of all our patients during their stay is our primary concern. To help us in this task, we ask that you and your visitors follow several simple rules of conduct, while you are an in-patient at FV Hospital:

Visiting hours are from 13:00 to 20:00 hours for all surgical, medical and maternity wards. However, for medical reasons, the doctor may forbid or reduce the number of visits. We ask for your understanding in such cases
Only 2 visitors are allowed at any one time per bed
For hygiene reasons, visitors are encouraged not to sit on patients’ beds
Visitors are asked not to lie down on the floor of wards or public areas
Visitors are asked not to bring hammocks into the hospital
Visitors are discouraged from eating or bringing food into patients’ rooms
Please ask your visitors to show respect to other patients by keeping as quiet as possible
Please ask your visitors to turn off their mobile phones while in the hospital (or to set them to silent or vibrate mode and to speak quietly)
During the Doctor's ward rounds/nursing care, visitors must leave the room to ensure privacy for all patients
Durian and Jackfruit are not allowed into the hospital for other patients’ comfort.

For reasons of security and hygiene, we ask that no children under the age of 14 be allowed to visit, except in special circumstances. Please speak with the Head Nurse or Team Leader for clarification in these cases.

As a private hospital, our philosophy is to take care of all of our patients' needs. Your family can rest assured that you are in good hands and receiving the best care: every patient is provided with 24-hour nursing service and three delicious and nourishing meals a day.

FV Hospital allows one overnight visitor per patient, in single rooms only. However, we do not allow overnight guests in double rooms, for the safety and comfort of both patients.

An additional charge per night will be made for this service, in single rooms (which includes breakfast in our 1st floor cafeteria). For children under 14 years old who are hospitalized, an overnight visitor can stay free of charge in the room (no extra overnight pass can be purchased, in this case).

Firstly, ask your nurse for an authorization for an overnight pass – this form must be signed by you, your guest and our staff
Then to purchase the overnight pass, go to the Main Cashier in the Lobby, before 19:00 (after 19:00, please see the Accident & Emergency Department Cashier) Present your pass to the ward staff, who will issue a folding bed and a linen set for the night for your guest
The guest bed will be retrieved at 06:30 the following morning, before the doctor’s rounds begin. These beds may not stay in the patient’s room during the day as they would impede normal hospital duties
Your guest is invited to show the overnight pass at the cafeteria for breakfast (between 07:30–10:00 hours) – though it is only for use on the morning after the date shown.

If your guest would prefer to stay in a hotel, please ask the ward staff for a list of hotels available in the area.

If your relative is a patient in the Intensive Care Unit (ICU), they will require special care and attention during their stay here. This is why we ask you to please respect the following rules of hygiene and conduct, while your relative is in the Unit:

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Visiting

Only 2 persons at any one time per patient are allowed during restricted visiting hours : 2pm – 3pm and 6pm – 7pm. For medical reasons, the doctor may forbid or reduce the number of visits. We ask for your understanding. Thank you.
Children under 14 years old are not permitted in the unit
If we need to perform any tests or care, we will ask you to go to the waiting area outside the Unit during this time
Flowers are not allowed in ICU.

Hygiene

Our priority is to prevent infection and to maintain the strictest hygiene in the ICU. There can be no exceptions to the following:

Please wash your hands when you arrive in the patient’s room, and again before leaving
When you have washed your hands, put on the sterile blue gown supplied (take it off before leaving)
Some patients are in special isolation, so please follow any requests given by the staff
Do not sit on the patients bed or touch the equipment in the room (visitor’s chairs are provided)
No food, drink, flowers or plants are allowed in the unit.

Little things can make a lot of difference to a patient’s comfort. You can help by please bringing some personal hygiene items for the patient’s use: comb, toothbrush, toothpaste, shaving accessories and deodorant, etc… as and when required.

Relatives can telephone at any time of the day, or night, for information about the patient. However, we can only give very basic details about the state of the patient over the phone, due to patient confidentiality, unless the patient has specified otherwise.

During visiting times, the nursing and medical team are available to give you information and answer your questions. If you would like to meet with the doctor, we will arrange an appointment.

We aim to support you while your relative is hospitalized in the ICU department – the staff will be happy to help, if you have any questions or problems.

All babies in NICU – UNSC are taken care 24h/24h by FVH professional & dedicated medical team. For hygiene and safety reasons, please respect the following rules of conduct:

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Visiting hours:

For mother: visit is allowed at any time, except during nursing procedures and doctor round.
For father: (or one of family's member above 14 years old): two times per day, from 14h to 15h and from 18h-19h.
If we need to perform tests or care on your baby, we may ask you to go to the waiting area during this time.

Hygiene:
Our priority is to prevent infection and maintain in the strictest hygiene in the NICU-UNSC. Please help us achieve this by complying as follows.

Please wash your hands when you arrive in the patient’s room, and wash them again before leaving.
When you have washed your hands, put on the blue gown supplied (remember to take it off before leaving) and wear the mask provided
The nursing staff may ask you to participate in the care and hygiene of your baby – this will help to comfort the baby.
Do not touch the equipment in the room (visitor’s chairs are provided)
No food, drink, flowers or plants are allowed in the Unit.