The FV Hospital Outpatient Pharmacy is located on the Ground Floor of the F Building and accessible from the Indochina Lobby. The pharmacy provides services to outpatients to fill or refill their prescriptions as well as to purchase over-the-counter supplements as well as health and beauty products.
To ensure medication safety for all our patients, our dedicated team of fully qualified pharmacists performs appropriateness review of your prescription, dispense your prescribed medications together with advice on how to safely take the prescribed medications and any possible side-effects and what to do should you experience or adverse reactions.
Besides our commitment in ensuring medication safety, our pharmacists also focus to always ensure the quality and efficiency of the services we provided. For this reason, FV Hospital Pharmacy has implemented an electronic Queue Management System (QMS) to manage and monitor the dispensing, patient flow and waiting times.
The queue management system at the FV Hospital Outpatient Pharmacy has only 3 simple steps as follow.
STEP 1: OBTAIN A 2–PIECE QUEUE TICKET NUMBER FROM THE TICKET MACHINE BASED ON PATIENT’S PRIORITY CATEGORY
Based on patient’s priority category, take a 2-piece queue ticket number from the machine located in the Outpatient Pharmacy waiting area. There are two types of queue ticket that you can choose based on the patient’s category as indicated on the ticket machine.
1) Priority queue number (0501 onwards)
This type of queue number ONLY applies to the following categories of patients:
- Patients who are over 80-year old;
- Patients who are younger than 6-year old;
- Pregnant patients;
- Physically disabled patients.
Please press the “Priority” green button to get a priority queue ticket which starts from 0501.
2) Normal queue number (0001 – 0499)
This type of queue number applies to all other patients whom do not fall into the above priority group.
Please press the “Normal” red button to get a normal queue ticket which starts from 0001.
STEP 2: PLACE YOUR DOCUMENT e.g. OPD CHARGES AT COUNTER NO1
Place your document attached with the first part of your queue ticket number in the respective document tray at Counter No1 according to the priority category and keep the second part of your queue ticket number.
- For OPD visit, place your ‘OPD Charges document’ attached with the first part of your queue ticket number;
- For refill with a prescription, place your prescription attached with the first part of your queue ticket number;
- For refill without a prescription or purchase of over-the-counter products, you will be given a ‘Pharmacy Charge form’ when taking your queue ticket number. Complete the ‘Pharmacy Charge form’ with your personal details and product description after which place your completed ‘Pharmacy Charge form’ attached with the first part of your queue ticket number.
STEP 3: WAIT FOR YOUR NUMBER TO BE CALLED FOR MEDICATION DISPENSING
There is ample seating space provided at the Outpatient Pharmacy waiting area where you can wait for your number to be called to receive your medication.
When it is your turn, your queue number and the corresponding dispensing counter number will be simultaneously displayed on multimedia TV screens located on both sides of the pharmacy counters and in the Indochina Lobby as well as on the respective counter display located above each dispensing counter.
While waiting for your medications, you can also relax in comfortable chairs in the Indochina Lobby, an attractive hotel-style lounge where you can enjoy coffee, juice, snack food or a sumptuous French gateaux at the Café de Paris. You can check for your turn through the multimedia TV screens located throughout the area.
After your number is called, a pharmacist will dispense your medications and provide you with information to ensure the safe use of your prescribed medications. If at any time you wish to know more about your medications please ask our pharmacists who will be very happy to assist you. At the end of dispensing session, you are required to acknowledge receipt of dispensed medications by signing on the prescription.
If later you would like further information you can email our pharmacists at pharmacists@fvhospital.com for any medication related enquiry.
STEP 4 (OPTIONAL): MEDICATION PAYMENT WHEN REQUIRED
You will be informed to make payment at nearby cashier’s counter if there is an additional payment to be made or when you are purchasing your medications directly at the pharmacy (such as refill of long term prescription or purchase of over-the-counter products). After making payment, you shall return to OPD Pharmacy and place your ‘OPD Charge document’ together with either prescription or ‘Pharmacy Charge form’ attached with the first part of your queue ticket number in the document tray marked ‘Priority’ at Counter No1 then follow step 3 above.
Payment for all medication prescribed during your visit with the doctor has already been made in the clinic.
