Discharge procedure

Discharge during office hours

Monday to Friday, 8:00 am to 7:00 pm and Saturday, 8:00 am to 2:00 pm

To simplify matters, you, a relative or a friend can complete the discharge process with our staff. A detailed report of all charges will always be supplied. Your ward secretary or Guest Relations Officer will be delighted to assist you should you require any further explanation.

Payments are usually completed at the main cashier, located on the ground floor (turn right out of the visitor lifts), where you or one of your relatives will pay your total bill and complete check-out formalities. When coming to the main cashier, please take along with you all deposit receipt(s) of your hospitalisation (if any) and give it/them cashier in order to settle your bill(s). In certain cases, arrangements can be made for payment and discharge formalities to be conducted in your room.

If your insurance company has guaranteed your medical expenses, you will still need to checkout at the main cashier to approve your charges and to sign your bill. Thank you for your understanding.

Discharge during off-hours

You will be escorted to the Accident & Emergency Department cashier, located on the Ground Floor, where payment can be made and check-out formalities completed.

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