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GUEST RELATIONS OFFICER

General Job Description

• Assist the Guest Relations Manager in ensuring maximum satisfaction for patients and visitors during their stay at FV Hospital, either as outpatient or inpatient
• Visit all inpatients during their hospitalization
• Handle inpatients’ enquiries and complaints
• Particularly take care of VIP patients at OPD

Qualifications

• Bachelor Degree level
• At least 3-year experience in customer service field (service industry like international hotels or airline companies is preferable) preferably in a multi-cultural environment
• Fluent in English (at least Level C)
• Speaking French would be appreciated