FV’s Quality Service Survey is an ongoing activity which aims to improve the quality of FV Hospital’s healthcare service to all its patients. Customers who decide to participate in the survey are entered into a lucky draw each quarter and the prize for the draw is a 15 million VND voucher for the purchase of electronic appliances. Those who are lucky enough to win are always very surprised, and the lucky winner of the third quarter of 2020 draw was Mr Nigel Edward Forrest, a lecturer from Australia.
Visiting the Guest Relations Department of FV Hospital, Mr Forrest was very happy and surprised that he won the draw. He did not remember there was a lucky draw associated to the quality service survey when he filled it in, and only realised when FV Hospital made the announcement.
Working as a university lecturer, Mr Forrest has worked and lived in many countries, and this year is the second year that he has been staying in Vietnam. Through the introduction of a friend, he initially came to FV Hospital for its healthcare check-up service, and has since used many services at the hospital including Bone & Joint Centre, Cardiology Department etc. Mr Nigel shared, “FV Hospital is a general hospital, which is very convenient for me. I highly appreciate the language abilities as well as the specialize experience of the doctors here. They can understand and explain clearly to me about the problem and it’s very hard to find a hospital in Vietnam which can do that”. Additionally, he also shared that he really appreciated the friendly and professional environment of FV’s staff who supported him when visiting FV Hospital.
With the lucky prize, Mr Nigel has a plan to buy a gift for his son or buy for himself the new laptop. Once again FV Hospital congratulates Mr Nigel Edward Forrest and gives thanks to him for his trust with our hospital.
FV’s Quality Service Survey is organized each quarter with the support of Cimigo organization. This program helps FV Hospital receive the evaluated opinions from customers who uses the healthcare services at FV. Through that, FV will improve the service and bring the best experience for patients when visiting to hospital.