Lucky customer Mr Tran Ngoc Quy has won the fourth quarter 2020 prize for FV Hospital’s quality service survey programme, a voucher valued at VND 15 million. When receiving the award at the FV’s Guest Relations Department, Mr Ngoc Quy commented how happy he is with FV’s customer service. He said: “I am very surprised to receive this voucher. The customer programmes here are amazing!”
Mr Quy is an executive director of a footwear manufacturer. Due to the nature of his work, he pays great attention to the quality of service and working style of employees at other businesses. Mr Quy noted: “I can give the service at FV nine points out of 10. The hospital’s processes are extremely well managed and I appreciate the excellence of staff training given at FV Hospital.” Other members of Mr Quy’s family are also FV customers who use health check-up and medical screening programmes as they find that FV Hospital fully satisfies their medical examination and treatment needs.
He plans to gift the VND 15 million voucher to his factory employees as a way of thanking them for their work, and to illustrate the quality of service and customer appreciation at FV Hospital. Mr Quy said that sharing the gift would also add a little fun to the end of the year. FV Hospital would like to congratulate Mr Tran Ngoc Quy, and thank him for choosing FV as the trusted healthcare provider for his family.
FV’s Quality Service Survey is organized each quarter with the support of Cimigo organization. This program helps FV Hospital receive the evaluated opinions from customers who uses the healthcare services at FV. Through that, FV will improve the service and bring the best experience for patients when visiting to hospital. Customers who decide to participate in the survey are entered into a lucky draw each quarter and the prize for the draw is a 15 million VND voucher for the purchase of electronic appliances.