FV Hospital
Tiếng Việt flag VIE
Information & Appointment Centre (028) 35 11 33 33 Emergency (028) 35 11 35 00
Inpatient Care

Discharge Process

Seamless procedures to complete your hospital discharge and prepare you for a safe return home.

Before Discharge

According to FV Hospital’s policy, your doctor will determine when you are ready for discharge and will inform you at least one day in advance. To ensure a smooth discharge process, the following steps will be completed before you leave the hospital:

  • Your doctor will review your medical records, assess your treatment progress, prescribe any necessary medications and arrange follow-up appointments if required.
  • A medical secretary will review your prescription, forward it to the Pharmacy Department for preparation, and provide you with an itemised hospital bill.
  • A member of the Patient Experience Department will visit you to gather feedback and discuss your experience of the care and services provided at FV Hospital.

Checkout & Payment

Discharge Time Policy

After discharge procedures are completed, you will be guided through payment and discharge. The official check-out time at FV Hospital is before 11:00 am. Late check-out may incur additional room charges.

Hospital Bill Payment

To make the discharge process as comfortable and convenient as possible, FV Hospital allows payment to be completed directly in the patient’s room.

Receiving Medication

Your prescription is sent electronically to the Pharmacy Department, where pharmacists carefully review and prepare your medications before delivering them directly to your room. They will provide personalised counselling on how to take your medicines at home, including dosage, timing, administration instructions, and any important precautions regarding possible side effects or drug interactions.

Documents Received upon Discharge

  • Discharge prescription.
  • Discharge summary (signed by doctor).
  • Laboratory results (including blood type card).
  • Imaging results (film or CD, if applicable).
  • Procedure results (Cathlab, ECG, echocardiogram, endoscopy, stress test, etc,)
  • Surgical report (if applicable).
  • Rehabilitation indication.
  • Patient instruction documents.
  • Discharge certificate or referral letter.
  • Birth certificate or death certificate (if applicable).
  • Follow-up appointment card.
  • Child health book (for newborns).
  • Fit-to-fly certificate (if required).

We always strive to make your discharge process as smooth and efficient as possible. As the process involves coordination between several clinical and administrative departments, our teams work together to ensure that all necessary arrangements are completed promptly. However, patients using health insurance may experience a longer waiting time, as insurance companies generally confirm coverage and payment only after receiving and reviewing the complete documentation from FV Hospital:

  • Detailed invoice
  • Medical images and test results
  • Discharge summary
  • Doctor’s prescription

Insurance companies typically take 2 to 4 hours to respond once they have received all the necessary documents.

  • Stay in your room until all insurance-related procedures have been completed. You may continue to use the room and its facilities during this period. Additional room charges may be incurred if the discharge process extends beyond the standard check-out time of 11:00 am.
  • Provide an additional deposit to allow discharge and billing procedures to be completed. FV Hospital will either refund any overpayment or collect any outstanding amount once the final settlement has been confirmed by the insurance company.
  • You may choose to pay the hospital bill without waiting for final confirmation from the insurance provider and then submit a claim directly to your insurer for reimbursement.

Discharge during business hours

Mon – Fri: 8AM – 5PM
Sat: 8AM – 12PM

Discharge outside business hours

You will be directed to the Cashier Counter in the Accident & Emergency Department on the Ground Floor to complete payment and discharge formalities.
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