Direct Billing Partners
FV hospital benefits from an extensive list of both international and local insurance providers who work with the hospital to deliver ‘cashless’ direct billing services.
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Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Bao Minh.
In-patient
GOP required
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from PTI.
In-patient
GOP required
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder or payment guarantee confirmation from Insurance Company before treatment.
In-patient
GOP required
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required
For life Insurers holders:
Direct billing is provided for Inpatient Treatment only. Our Insurance Officer will process online or contact your insurer directly to obtain a Guarantee of Payment (GOP).
Direct-billing Services
Out-patient
Only for Bao Viet Gold Card/ Platinum Card after online confirmation.
In-patient
GOP required
General Direct Billing Eligibility
Direct billing is available for patients holding Aon Premier Care and Bao Viet Gold/Platinum Cards. Online confirmation is needed and done by FV officers typically between 20 to 45 minutes.
Inpatient Coverage (For The FV Health Insurance holders):
If a medical condition is excluded from insurance coverage, FV Hospital offers 15% discount (for Privilege Members) or 20% discount (for VIP Members) on hospitalisation expenses.
Unlimited free consultations and discounted fees on investigations undertaken at FV Hospital.
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from BIC.
In-patient
GOP required
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from PJICO.
In-patient
GOP required
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder or payment guarantee confirmation from Insurance Company before treatment.
In-patient
GOP required
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required
For life Insurers holders:
Direct billing is provided for Inpatient Treatment only. Our Insurance Officer will process online or contact your insurer directly to obtain a Guarantee of Payment (GOP).
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from VBI.
In-patient
GOP required
Direct-billing Services
Out-patient
Based on table benefits shown on Allianz website.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For plan with outpatient coverage.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
Patient has to show a valid OPD direct billing settlement/ MedProPass card for each visit.
In-patient
Pre-authorisation required
Please present your Direct Settlement Card or a MedProPass card along with a photo ID.
How to get your Digital Card?
1. Go to www.henner.com
2. Click on “My personal space”
3. Log in using your username and password
4. Under “My medical networks”, click on “Download the Direct Settlement Card”
5. Print out the card
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For outpatient coverage insurance cards.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
Patient pays and claims except prior confirmation from Seven Cornors.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
Patient pays and claims OR UHC sends a payment guarantee confirmation to FV before patient’s treatment.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
Please contact the insurance office for detailed guidance and support..
In-patient
Please contact the insurance office for detailed guidance and support.
CFE (La Caisse des Français de l’Etranger) and « Mutuelles »
FV Hospital has signed a special agreement with CFE for inpatients whereby a fixed daily inpatient fee is applied for each category of hospitalisation; for example, medical, surgery, oncology, and so on. If a patient has CFE or “mutuelle” insurance like VYV International Assistance, April, etc., FV can instantly ascertain their insurance status by contacting their “mutuelle” insurance VYV, April, etc. to request for a Guarantee of Payment (GOP). FV Hospital asks that patients bring their CFE and “mutuelle” insurance details with them when undergoing treatment at FV Hospital. The deposit and fees they will pay will depend on the confirmation of their coverage from the insurance.
Please note that even if a patient is covered for outpatient care under their policy, FV Hospital is unable to offer cashless services for outpatient services and they must pay the charges and claim reimbursement from CFE. FV’s insurance office will provide support to prepare the documents necessary for their claim.
Direct-billing Services
Out-patient
For plan with outpatient coverage.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For plan with outpatient coverage.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
Patient has to pays and claims except for prior payment guarantee confirmation sent to FV before patient treatment.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For outpatient coverage insurance cards.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For outpatient coverage insurance cards.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
SOS sends a payment guarantee confirmation to FV before patient’s treatment.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For outpatient insurance card.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
For policy number ended with Si, Pl, Go & Cp2 – No Excess.
In-patient
Pre-authorisation required
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Insurance Company.
In-patient
GOP required.
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Insurance Company.
In-patient
GOP required.
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Insurance Company.
In-patient
GOP required.
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Insurance Company.
In-patient
GOP required.
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Insurance Company.
In-patient
GOP required.
Direct-billing Services
Out-patient
Only apply for OPD coverage card holder with payment guarantee confirmation from Insurance Company.
In-patient
GOP required.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Patient pays and claims.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
Only for payment guarantee confirmation sending to FV before patient’s treatment.
In-patient
GOP required.
Required Documents for GOP Request:
To enable FV to request GOP, please provide all travel documents related to your trip (i.e., flight tickets, passport with visa, insurance card/certificate) and details of your insurance policy.
It is useful if the patient takes part in the GOP process by directly calling their insurance provider’s hotline to inform them about their hospitalization and press the insurer to issue a GOP.
🚨 Important Policy Notes:
FV often provides a “rough overview” initially. If a detailed breakdown during admission reveals items excluded by your policy, the patient will be asked to settle those non-covered fees.
If treatment cost exceeds the amount insured, FV will request an extended GOP. While confirmation is pending, you may be asked to pay an additional deposit. If the total cost exceeds coverage, you are responsible for the outstanding amount.
Direct-billing Services
Out-patient
For outpatient coverage Certificates/ outpatient insurance card. Patient must complete personal information and sign on the claim form on each visit.
In-patient
GOP required
You must complete the relevant claim form (available at FV Insurance Office) before receiving cashless services.
Direct-billing Services
Out-patient
For outpatient coverage Certificates/ outpatient insurance card. Patient must complete personal information and sign on the claim form on each visit.
In-patient
GOP required
You must complete the relevant claim form (available at FV Insurance Office) before receiving cashless services.
WellBe Inc. Assistance & & claims agent for Japanese Insurance company in case they send the Letter of guarantee.
Direct-billing Services
Out-patient
For outpatient coverage Certificates/ outpatient insurance card. Patient must complete personal information and sign on the claim form on each visit.
In-patient
GOP required
You must complete the relevant claim form (available at FV Insurance Office) before receiving cashless services.
Bao Viet Tokyo Marine Assistance & claims agent for:
- The TOKIO Marine & NICHIDO Fire Insurance – A4 certificate of Insurance
- Bao Viet Tokyo Marine – Plastic card
Direct-billing Services
Out-patient
For outpatient coverage Certificates/ outpatient insurance card. Patient must complete personal information and sign on the claim form on each visit.
In-patient
GOP required
You must complete the relevant claim form (available at FV Insurance Office) before receiving cashless services.
Prestige International, Japan Assistance & claims agent for:
Overseas Travel Accident Insurance
1. Aioi Insurance Co., Ltd
2. Ace Insurance Co., Ltd
3. Mitsui Sumitomo Insurance Co., Ltd
4. Nissin Fire and Marine Insurance Co., Ltd
5. Nippon Koa Insurance Co., Ltd
6. JI Insurance
7. Nissay Dowa Insurance
8. Fuji Fire and Marine Insurance
9. Asahi Fire & Marine Insurance
Healthcare Program
10. MUFG Healthcare Program
11. Nippon Express(Nittsu) Healthcare Program
12. Isuzu Healthcare Program
13. NSK Healthcare Program
14. Mitsubishi Electric Healthcare Program
15. Nissan Healthcare Program
16. Hitachi Healthcare Program
Direct-billing Services
Out-patient
For outpatient coverage Certificates/ outpatient insurance card. Patient must complete personal information and sign on the claim form on each visit.
In-patient
GOP required
You must complete the relevant claim form (available at FV Insurance Office) before receiving cashless services.
