Your Visit Experience

Customer Services

We believe that patient satisfaction depends not only on the quality of medical care, but also on every service provided throughout the hospital. From the moment you arrive, our Front Office team, trained to five-star hospitality standards, is on hand to assist you. They can help with getting in and out of vehicles, welcome and guide you, open doors, and assist with luggage when needed. The team also handles registration and can assist with enquiries about treatment services, hospital charges and insurance matters.

Patient Registration

To access medical services at FV Hospital, patients are required to complete a registration process and create a medical record at the Front Office or, in the case of an emergency, at the Emergency Department.

Our Front Office or Accident & Emergency reception teams will guide you through the process quickly and smoothly. This registration only needs to be completed once, when you first use services at FV Hospital.

Please provide one of the following forms of identification:

• National ID card, passport, or birth certificate (for children), together with your health insurance card (if applicable)
• A VNeID account integrated with your health insurance information

Interpretation Services

FV Hospital provides free interpretation support in Japanese, Korean, Khmer, Chinese, Russian, French, English and other languages, available 24/7 upon request.

When booking your appointment, our patient advisors will ask whether you require interpreter support so arrangements can be made alongside your medical appointment.

If you experience any communication difficulties while using our services or need assistance discussing your condition or treatment with doctors or hospital staff, please inform any member of our team, including nurses and doctors, for immediate support.

Sign language interpretation

Sign language interpretation is available for patients with hearing impairment. If you experience any communication difficulties during your visit, please inform a staff member, nurse, or doctor so assistance can be arranged promptly.

Patients are encouraged to inform us of any language assistance needs when booking their appointment, as advance notice helps with scheduling interpreters. Interpreter support can also be requested at any time during the visit, if needed.

Piano Performances

At FV Hospital, live piano performances are organised on special occasions to create a calming atmosphere and provide comfort for patients and their families.

The piano has also become a cherished part of the hospital environment, with many patients and visitors choosing to play familiar melodies themselves, adding moments of peace and joy to their time at FV.

Happy Shop (Gift Shop)

Located on the ground floor, opposite Café de Paris. The shop offers a variety of products, from cosmetics recommended by FV doctors to medical devices such as blood pressure monitors, thermometers, water toothpicks, and electric toothbrushes. For the convenience of inpatients, the shop also sells toiletries, basic clothing, maternity and baby products, gifts (including chocolate), toys, books, and magazines. Items suitable for visitors are also available, including perfumes, cosmetics, spa packages, and other gift options.

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FV Optical Shop

Conveniently located within the Ophthalmology and Refractive Surgery Department, the FV Optical Shop allows patients to have their prescription eyewear prepared following their consultation. The shop offers a wide selection of prescription glasses, sunglasses and lenses from established international brands. FV is committed to offering prices that are comparable to, or lower than, those available through authorised retailers.

For standard prescriptions, glasses can often be ready within 15 minutes. Progressive lenses can typically be prepared on the same day. All products are covered by the respective manufacturers’ warranty policies. Should you require any warranty-related assistance, our team will be pleased to help.

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