Admission Process
Clear, efficient procedures with dedicated support from your very first step.
Before Admission
Once your doctor has recommended hospitalisation and you have agreed to be admitted for treatment, our staff will escort you to meet the Admission Officer at the lobby of Building F.
Admission Officer will:
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Review your medical records and provide all necessary information related to your hospital stay, including:Expected admission and discharge datesDoctor in charge of your treatmentItems provided by the hospital and personal belongings you should bringAvailable inpatient room typesVisiting regulations and hoursEstimated treatment and room chargesInsurance coverage and related benefits (if applicable)Deposit, admission cancellation and postponement policy
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Explain and obtain consent for hospitalisation
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Pay a deposit of VND 3,000,000 if you are being admitted for surgery
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Issue an admission appointment card
One day prior to your scheduled admission date, the Admission Officer will contact you to remind you of your admission appointment.
On the Day of Planned Admission
On the day of your scheduled admission, please visit the Admission Desk located in the lobby of Building F.
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Complete the hospital fee deposit payment.
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You will then be guided to the ward, where our nursing team will escort you to your room.
During Your Hospital Stay
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If you would like to change your room type, please inform your nurse for assistance (subject to room availability).
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Certain medical conditions or specialised treatments may require an isolation room. Our staff will explain any additional charges involved.
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Throughout your hospital stay, you may contact your nurse or the Patient Experience Department at any time should you require assistance.
Important Notes for Admission
Below is helpful information on what items the hospital provides and what items you should or should not bring with you.
DO NOT BRING valuables and jewelry!
Each inpatient room is equipped with a personal safe for patients to securely store their valuables. For larger personal belongings, patients may contact their nurse for assistance with secure storage in the ward safe.
FV Hospital is not responsible for items that are not deposited in the secure storage during your stay. We recommend leaving valuable items at home or asking a relative to keep them for you. If you wish to store valuables in the safe, please inform the nurse upon admission.
Postponing or Cancelling Your Hospital Admission
Contact the Admission Officer directly if you need to postpone or cancel your admission:
- Call the Admission Hotline on (028) 35 11 30 30 between 7:00 am and 5:00 pm, Monday to Friday, and between 7:00 am and 12:00 noon on Saturday.
- Call the Accident & Emergency Department on (028) 35 11 35 00 outside the above hours.
The operating theatre reservation deposit will be fully refunded if you notify the hospital of any surgery postponement or cancellation at least 48 hours before your scheduled admission time.
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Office Hours
Outside Office Hours
