FV Hospital - World Class Healthcare in Vietnam

Queue Management At FV Hospital Outpatient Pharmacy

The FV Hospital Outpatient Pharmacy, located on the Ground Floor of the F Building and accessible in the Indochine Lobby, provides services to both outpatients and walk-in customers to fill/refill their prescriptions as well as to purchase over-the-counter (OTC) supplements, health and beauty products.

To ensure medication safety for all our patients, our dedicated team of pharmacists performs appropriateness review of your prescription, dispense your prescribed medications together with advice on how to safely take the prescribed medications and on any possible side-effects.

Besides commitment in ensuring medication safety, our pharmacists also focus to always ensure quality of the services provided. For this reason, FV Hospital Pharmacy has implemented an electronic Queue Management System (QMS) to manage and monitor dispensing process, patient flow and waiting times.

The queue management flow at the FV Hospital Outpatient Pharmacy requires only 3 simple steps as follow.

STEP 1: OBTAIN A QUEUE TICKET NUMBER FROM THE TICKET MACHINE LOCATED IN THE OUTPATIENT PHARMACY WAITING AREA
There are two types of ticket that you can choose based on the patient’s category indicated on the ticket machine.

1) Priority Queue Number (0501 onwards)

This type of queue number ONLY applies to the following categories of patients

  • Patients who are over 80-year old
  • Patients who are younger than 6-year old
  • Pregnant patients
  • Physically disabled patients

If the patient belongs to either one of the above categories, please press the “Priority” green button to get a priority queue ticket which start from 0501.

2) Normal Queue Number (0001 – 0499)

This type of queue number applies for most of the patients whom does not fall into the above priority group.

Please press the red button to get a queue ticket and your ticket will be numbered from 0001 to 0499.

STEP 2: WAIT FOR YOUR NUMBER TO BE CALLED FOR MEDICATI0N DISPENSING

There is ample seating space provided at the Outpatient Pharmacy waiting area where you can wait for your number to be called for dispensing of the prescribed medications.

When it is your turn, your queue number and its dispensing counter number will be simultaneously displayed on multimedia TV screens located on both sides of the pharmacy counters and in the Indochine Lobby as well as on the respective counter display located above each dispensing counter.

While waiting for your medications, you can also relax in comfortable chairs in the Indochine Lobby, an attractive 5-star hotel-style lounge where you can enjoy coffee, juice, snack food or sumptuous French gateaux at the Café de Paris. You can check for your turn through the multimedia TV screens located in the area.

After your number being called, a pharmacist will dispense your medications with a personal counselling to ensure safe use of your prescribed medications. Know more about your medications by asking the pharmacist or you can also email our pharmacist at pharmacists@fvhospital.com for any medication related enquiry.

STEP 3: MEDICATION PAYMENT WHEN REQUIRED

You will only be required or called to the payment counter if there is an additional payment to be made or when you are purchasing your medications directly at the pharmacy for example refill of long term prescription or purchase of OTC products. Payment for all of your outpatient take home medications shall be made at the respective consultation clinic.