On 9 October 2026, FV Hospital presented a shopping voucher worth VND 15,000,000 to the family of N.A.C., a two-year-old patient and the lucky winner of the Q3/2026 Service Quality Survey..
FV and Cimigo, an independent market research company, conduct the survey every quarter to gather feedback from patients and their relatives. In the Q3/2026 prize draw, N.A.C.’s family won the grand prize.
Ms Phan Hai Yen, Patient Experience Manager at FV Hospital, presents flowers and the prize N.A.C’s grandmother.
The survey form was completed during N.A.C.’s seven-day inpatient stay in FV’s Paediatrics & Neonatology Department. At the award presentation, N.A.C.’s grandmother, Mrs N.T.K. Linh, said that her family was initially surprised and unsure. Although they had received medical care at FV for more than ten years, she had never paid much attention to the prize draw. She felt reassured and agreed to claim the prize only after verifying the announcement through the hospital’s official email.
Mrs N.T.K. Linh’s family has been receiving care at FV for many years. Her eldest grandchild, born in 2012, has come to FV for healthcare since childhood. Her second grandchild was born at the FV Thomson Maternity Ward in 2017, while the youngest, N.A.C., has received medical care and vaccinations at FV since birth, through the Paediatrics and Neonatology Department.
Explaining why her family has continued to choose FV for more than a decade, Mrs N.T.K. Linh praised the medical team for their attentiveness and empathy. She said: “The doctors and nurses are very gentle and really understand how young children feel. Children are naturally afraid of going to hospital, but FV’s medical staff always know how to comfort them and talk to them in a way that helps them cooperate with treatment.” FV Hospital sincerely thanks our valued patients for their continued trust, partnership, and precious feedback. Every comment from our patients and their loved ones is not only a source of motivation for FV to improve every day, but also the foundation for building an international-standard, safe, high-quality, and compassionate healthcare environment.
