FV Hospital shares insights into balancing efficiency and quality in hospital management at SIM-IMPACT 2026

On 17 October 2026, at the SIM-IMPACT 2026 Scientific Conference organised by Ho Chi Minh City University of Technology (HCMUT), Vietnam National University Ho Chi Minh City (VNU-HCM), Ms Pham Thi Thanh Mai, Chief Operating Officer of FV Hospital, shared practical insights into balancing operational efficiency with the quality of medical care.

With the theme “Business Administration and Operations Management towards Sustainable Development in the Digital Era”, SIM-IMPACT 2026 is an annual conference initiated and organised by the Faculty of Industrial Management at HCMUT. Attendees included Professor Le Minh Phuong, PhD, Vice President of HCMUT (VNU-HCM), and Duong Nhu Hung, PhD, Dean of School of Industrial Management and Chairperson of the Conference Organising Committee.

Ms Pham Thi Thanh Mai, COO of FV Hospital, at the SIM-IMPACT 2026 Conference.

Prioritising patient safety and quality of care

At the conference, Ms Pham Thi Thanh Mai joined experts and healthcare managers in discussing the challenges of modern hospital management. One key challenge is balancing operating costs, investment in equipment, staffing and technology with financial sustainability and the quality of patient care.

FV Hospital has been operating for over 23 years. Ms Pham Thi Thanh Mai, Chief Operating Officer of FV Hospital, emphasised: “Investing in service quality and patient safety is not merely a professional duty; it is the foundation of a hospital’s sustainable growth.”

This philosophy is reflected in every aspect of hospital operations, from rigorous infection prevention and control to safe medication management and multidisciplinary consultations guided by international clinical guidelines. Alongside ongoing investment in advanced medical equipment and staff training to reduce clinical risks, FV Hospital seeks to give patients greater peace of mind through practical financial support. The hospital works with private health insurers and offers financial assistance programmes. By accepting Vietnamese Social Health Insurance across all departments, partnering with global private insurance networks, and offering financial assistance programmes, the hospital enables patients to access high-quality care with greater financial reassurance.

Four practical lessons in hospital quality management

Drawing from practical management at FV, Ms Pham Thi Thanh Mai summarised four key lessons to balance operational efficiency with care quality and patient safety:

Firstly, plan proactively and clearly. Before launching a quality improvement initiative, the responsible team should analyse the issue, set clear objectives and develop a practical action plan covering the required resources, procedures and support tools. The plan should then be submitted to the Executive Board for review.

In addition, use data to demonstrate impact. Even a promising idea needs a clear evidence base to support implementation. Improvement proposals should be backed by measurable indicators, real-world evidence and a clear explanation of how the proposed changes will benefit patients. This enables the Board of Directors to assess their potential impact and allocate resources appropriately.

The FV da Vinci Robotic Surgery Centre was established out of a commitment to enhancing treatment outcomes.

Equally important, start with small improvements.  Rather than tackling complex management challenges all at once, hospitals can break down larger goals into manageable initiatives whose results can be measured promptly. Early successes provide a foundation for refining and scaling up effective approaches across the organisation.

Finally, tailor internal communication to different audiences. Building a culture of quality requires participation from all staff, not just the Executive Board or clinical teams. “At FV, every staff member is treated like family. We focus on empathetic communication so that everyone, from housekeeping and security staff to managers, feels heard and connected,” Ms Mai said.

One of many annual internal events held at FV Hospital.

The insights shared at SIM-IMPACT 2026 reaffirm FV Hospital’s management philosophy: putting patient safety and quality of care at the centre of every decision while continually improving processes, developing staff and adopting appropriate technologies. This approach supports FV’s commitment to maintaining international healthcare standards, enhancing the patient experience and pursuing sustainable growth.